Skip to content
🚚 Free Shipping | No Sales Tax (excluding California)
🚚 Free Shipping | No Sales Tax (excluding California)

Dundalk Leisurecraft Shipping Policy

Shipping Options:

1. Standard Curbside Delivery (Included with order) - Delivery to end of the driveway, customer is responsible for unloading the sauna

2. White Glove Delivery (Contact us for a quote) - Delivery and unloading of the sauna

3. White Glove Delivery & Installation (Contact us for a quote) - Delivery and installation of the sauna

Dundalk Responsibilities

1. Building and packing your sauna in a crate

2. Arranging for shipping to your home

Freight Company Responsibilities

1. Making an appointment to deliver your sauna

2. Delivering your sauna to the end of your driveway or curbside

    • The trucking company is NOT responsible for unloading the sauna 
    • The trucking company is NOT going to back their truck into your driveway
    • Most times the trucking company will deliver with an 18 wheel truck
    • Will this size truck fit on your road or neighborhood?

3. If the sauna crate is less than 92” (7 feet), the trucking company may have a lift gate on the back of the truck  which can be used to assist getting the sauna off the truck. 

4. If the sauna crate is more than 92”, there will not be a lift gate to unload the sauna crate and the customer  needs to decide how they are going to get the crate off the truck.

Customer Responsibilities

1. Returning phone calls to the trucking company in a timely manner, to arrange delivery

2. Determining how the sauna is going to be unloaded from the truck  

    • Crates will vary from 6 feet long to 14 feet long 
    • The crate’s weight will vary from 800 pounds to 1600 pounds, depending on the size of the sauna

Suggested methods for unloading the truck:

    • Use a forklift or other mechanical piece of equipment  
    • When using a fork lift to pick up the crates, they must be picked up from the end of the crate and fork lift extensions are required.  
    • Renting a tilt tow truck to pick up the sauna from the local terminal and have it delivered to your home  
    • Have a crew of helpers able to either take the sauna off the truck or unload the crate while on the truck until the crate can be lifted off the truck 

3. If the crate arrives damaged, you can accept the shipment, however, please take pictures of the damage, and  note the damage on the shipper’s Bill of Lading (BOL). Immediately, contact your dealer or Dundalk, so we can  contact the shipper. 

    • Mark the Bill of Lading (BOL) with “(Crate arrived open/damaged- Possible Hidden Damage.”

Additional Costs to the Customer

Unloading Crates

Per Dundalk’s shipping terms, the customer is responsible for getting the crate off the delivery truck.

If the crate is 92” or shorter, it will fit on a liftgate, and the customer and the truck driver can lower the crate to the ground.

If the crate is longer than 92” a liftgate will not be available to assist in lowering the crate to the ground. Therefore, the customer will need to do one of the following options:

    1. Arrange for a crew of people to help unload the crate by hand
    2. Arrange for a piece of equipment to be available to unload the crate
    3. Use a trailer and pick up the crate at the delivery terminal
    4. Rent a tilt tow truck and pick up the crate at the delivery terminal

If the customer cannot do any of the above and they want Dundalk to arrange for a tilt tow truck, this service will be provided for a cost.

Change of Ship to Address

If the customer changes the ship to address prior to their order leaving the factory, we will change the address free of charge. However, if the customer changes the ship to address after their order leaves the factory there will be a $250 charge for this service.

Storage Charges

After a sauna has shipped and arrived at the local delivery terminal, if the customer does not respond quickly to calls to arrange a delivery appointment, needs to determine how to unload the crate, needs to provide an alternate phone number or any other reason which creates a delay to the delivery of the sauna, then there may be additional storage fees.

Based on 57 reviews
82%
(47)
16%
(9)
2%
(1)
0%
(0)
2%
(1)
I love the tub

It’s beautiful, lightweight, and easy to install. The bubbles are fantastic, and I really enjoy the LED lights. The only downside is that the waterfalls create a mess, and I haven’t figured out how to turn the jets on without also turning on the waterfalls. The tub is narrow, but I don’t mind since it uses less water to fill.

So far so good

So far, I’ve had great customer service. I haven’t installed it yet, so I can’t speak to how it works, but I appreciate everything so far. The shipment arrived on time, and the delivery team made sure nothing was damaged. Customer service also called to confirm everything was delivered correctly.

No complaints at all!

Assembly was easy, and it looks beautiful once set up. I use it at 140 degrees for 25 minutes and feel amazing afterward. My routine includes a 20-minute soak in the hot tub, followed by the sauna and a shower—it makes me feel like a new person. At 76 with arthritis, I can confidently say this is one of the best gifts I've ever received. You’ll be amazed by its beauty and quality—it looks far more expensive than it is.

Great tub and customer service

This tub is beautiful and beyond my expectations. There was a slight issue at first, but customer service quickly resolved it and was very easy to work with. Our remodel is complete, and we already love this tub as a centerpiece of our new bathroom! We look forward to many years of enjoyment. I definitely give both the tub and the company 5 stars!

Incredible bathtub

This bathtub is very nice. Deep and tall, making it easy to get in and out of. It fits perfectly into a 72-inch space, providing plenty of room for soaking. It fills quickly, is very comfortable to sit in, and drains super fast when you're done.

Very comfortable for its size.

I haven’t filled it to its highest level yet, and honestly, there’s no need to. At 5'5", I fit comfortably with my back reclined against the tub and my legs straight out. My husband installed it, so I’m not sure how easy the process was, but the tub arrived on time as advertised. Very satisfied with the product.

Game changer

Great tub! The color-changing lighting beautifully illuminates the dual-sided waterfall, dual spa jets, and air jets on the bottom of the tub.

Very well made

We ordered this soaking tub for our master bathroom, and it’s very nice looking, modern, and well-made. The tub was taller than average, so we had to bring it in through the window. Installation was a breeze since all the knobs and the pop-up drain plug were already installed. The air jets are more powerful than we expected. The motor isn’t as quiet as we thought it would be, but my wife really loves it.

I love this whirlpool tub! It fits perfectly in a standard bathtub space, has LED lights, and features a thermostat to keep the temperature just right. It’s exactly what you need to unwind after a long day.

Love it!

I installed this tub entirely by myself, working on it after work and on weekends. I’m a DIYer, not a professional tub contractor, so I watched countless YouTube videos on installing electrical wiring, GFI breakers, pex water lines & fittings, and relocating PVC pipes for the center drain and waterproofing systems. After 30 days, the tub is installed and working beautifully! It’s spacious and luxurious, and I love the color-changing LED lights when the pump and jets are running. The tub holds a lot of water, so if you have a standard 40-gallon water heater, you’ll need to plan ahead. You’ll have to fill the tub, wait for the water heater to catch up, and then fill it the rest of the way. It’s totally worth it, though! Even without an onboard heater, this tub holds temperature pretty well.

The shipment had some issues when it arrived.

One of the sauna parts arrived scratched and damaged, but customer service was helpful and replaced it. It was a bit frustrating since it took 3 weeks for the sauna to arrive and another 4 weeks for the replacement part. If not for the long shipping times, this would be a 5/5.

The best part is the Bluetooth feature, which lets me play music while I relax. Great tunes, colorful lights, and having friends around make for an amazing night! It truly enhances the experience, and I couldn’t be happier with my decision to get this tub.

We are both tall (5'9'') and large people (240lbs). Regular bathtubs were just too small. In this bathtub, we have enough room to sit, slide forward and sink down a bit so that the water comes up to our shoulders. It drains reasonably fast but the jets are a bit loud, all in all tough a good tub.

The tub looks great in our updated bathroom and is really comfortable. I can fully stretch out while still having my head and shoulders supported by the back of the tub. The slight slope makes it easy to recline and enjoy a long bath. Even my kids, who usually only take showers, want to use it. I’d give it 5 stars if Empava had delivered it on time.

I love this tub!

I had my trailer ready for the delivery, and they set it right on. I had it professionally wired, and it works perfectly. The design is gorgeous, and the colorful lights add a nice touch. I’m really happy with my purchase!

It takes 2 or 3 people to assemble, but it only took us about 30 minutes. We use it several times a week. Very comfortable.

The delivery was fast

We hired a professional installer to help with the setup. The tub looks big and beautiful! I’m really happy with it. It’s well-structured, with plenty of nozzles, and I’m sure it will be very comfortable to use. The wood grain finish on the outside adds a nice textured touch. So far, I’m very satisfied with this purchase!

Love itr for the most part

This is a really nice tub. It fills up well to fully cover your body for a great soak. The only downside is the center drain, which can pop up if you sit on it or bump it by accident. Other than that, it’s perfect!

Fast delivery!

The driver even helped us unload the tub from the trailer, which made for a great delivery experience. The tub is really big, so it’s perfect for hosting 5 or 6 friends. Overall, a great shopping experience and excellent value for the money!

Perfect

I was hesitant about buying a tub online, but it turned out to be a great experience. The delivery was on time, and the tub looks beautiful. My contractor had no issues during the remodel. I had a few questions before purchasing, and the company quickly returned my call and provided helpful information. I’m happy with my purchase and would recommend this company to others.

Looks nice

Uncrated and inspected the tub, then ordered different colored hardware. Had to wait another month for it to arrive. I’m eager to install it, but I couldn’t until I replaced the faucets and hardware. The brushed nickel hardware finally arrived, and they look great. Now, it’s time to install!

My Empava Purchase

I choose this style tub because it worked for the space I had and has a contemporary style. In doing so, I interacted with Roland, who was very helpful in answering all my questions and concerns. When I received my tub, it came in a well packaged box and delivered on time. The delivery driver was courteous. When I unpackaged the tub, I found it to be of quality and it looks like a straight forward easy installation. Thanks to all…..

I love the design and quality of the tub. However, it hasn’t been installed yet. I’m disappointed that there are no pictures showing the underside of the plumbing and electrical component locations. This makes it difficult to pre-plumb the electrical, drain, and water supply connections without having the tub physically present. We did experience a delivery schedule issue, but it was resolved quickly by customer support. Thanks!

Works great

The tub arrived on time and is both beautiful and high-quality. The instructions were clear, making installation straightforward. It works perfectly and is now being enjoyed regularly. The jets are powerful, more so than we expected. We’re looking forward to many years of use!

I’ve been a loyal customer of Empava for a while now, and their prices are always reasonable, with timely delivery. While there was an issue with one of the tubs in my recent order, it was quickly resolved through email with customer service, despite phone contact being difficult. Overall, I’m happy with the consistent quality of their products and reliable service.