SAPPHIRE | 3 Person Hybrid Sauna (Outdoor)

We are pleased to announce that Enlighten Sauna is now shipping WORLDWIDE! We will ship your order using the fastest, safest, and most reliable method possible. Our shipping department inspects and tests every product prior to shipment to guarantee 100% customer satisfaction. On average it takes about 2 to 14 business days for our warehouse to process an item and have it ready for shipment. In the instances of a custom order or custom large order it could take up to 21 business days to process the item. Under all circumstances, we provide tracking numbers and signature confirmation for ALL ORDERS. This is to ensure that the customer can track their package and also ensure us that the package was delivered. Upon customer's request, Enlighten Sauna do give the option of waving the signature confirmation. Please email our shipping department before package is shipped to request “no signature required" option. (See our FAQ page for more information)

In the case where a certain item is out of stock, the order will be place on our "Back Order List" and Enlighten Sauna will send out an email to notify the customer. In this case the customer is given several options by one of our sales representatives that can apply to their order. Enlighten Sauna will either match up the customer with a different item that will fulfill the same duties as the original item they chose or their item can be shipped as soon as it's back in stock.

Once your order ships, Enlighten Sauna shipping department will notify you via email. The email will contain your order details and the tracking number. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment. The estimated shipping time for all orders reflects on the shipping selection the customer chooses during the purchase of an item. Enlighten Sauna ships orders through many different sources such as FedEx, UPS, US Postal Service, and LTL Carriers for large shipments. With several different companies at our disposal, it is up to the customer to choose the option that best fits their time frame.

Enlighten Sauna stands behind every product we sell and want you to be 100% satisfied with your experience with us, even in the return shipping process. Before sending any item/product out, every package goes through a quality check to make sure all products leave our warehouse in perfect shape. If you are not satisfied with your Enlighten Sauna purchase, you can return it for replacement or refund. All returns must be authorized by Enlighten Sauna prior to return shipment, simply request an RMA (return merchandise authorization) within 90 days of your invoice. Customers are responsible for all shipping/handling costs in any circumstance. All returns must have a tracking number to show proof of return. Refunds will be issued in the same method of payment as the original payment. It can take anywhere from 3 to 7 business days for payment to be credited back to you from Enlighten Sauna.

If you received missing or damaged merchandise please notify Bathry or Enlighten Sauna within 48 hours of delivery in order for the issue to be resolved. Damaged items need to be kept in original packaging and our shipping department will arrange the damaged product to be picked up. Always save some sort of confirmation (tracking number, PRO number, or any sort of receipt) to obtain a full refund or exchange. If you are not completely satisfied with your new product simply return the merchandise with your invoice and we'll be 100% happy to offer a replacement, exchange, or refund providing the product is in new condition (was not used for sweating even once).

Enlighten Saunas warrants its products to be free of defects in material and workmanship.

This warranty extends only to:

• a retail purchaser of a sauna or parts directly from the supplier;
• the authorized wholesale purchaser of a sauna or parts directly from the supplier;
• or a retail purchaser of a sauna or parts from an authorized wholesaler.

However, in the event of a sale, transfer or conveyance of a sauna or parts from any of the three (3) proceeding persons or entities, any rights, duties, and obligations associated with this warranty shall be null and void and of no further force and effect. The sauna or parts must be purchased and used within one year of the manufactured date.

The controls, heaters, electrical parts and wiring must be kept dry at all times and not exposed to any water or liquids.

Under no circumstances will the manufacturer be liable for any special or consequential damages arising from the use of the product, its components and/or parts installed with or attached to it. The manufacturer is not liable for any injury to any persons or any claims of such that may be arising from the use, installation, and/or the service (repair) of the product. The purchaser must establish the date of purchase, by dated sales slip, invoice or delivery receipt.

For the coverage period specified (“warranty period”), Company agrees to replace, at its sole option, the products listed above, subject to and solely in accordance with the terms, conditions, exclusions, and limitations set forth herein. The warranty covers parts only, labor is not included.

The warranty covers manufacturing defects in materials and workmanship encountered in normal use of this product, and shall not apply to the following, including, but not limited to: damage which occurs in shipment; delivery and installation; applications and uses for which this product was not intended; altered product or serial numbers; cosmetic damage or exterior finish; accidents, abuse, neglect, fire, water, lightning or other acts of nature; use of products, equipment, systems, utilities, services, parts, supplies, accessories, applications, installations, repairs, external plumbing and leaks, external wiring, circuit breakers, fuses or connectors not supplied and authorized by the supplier, or which damage this product or result in service problems; incorrect electrical line voltage, fluctuations, and surges; customer adjustments and failure to follow operating instructions, cleaning, maintenance and environmental instructions that are covered and prescribed in the instruction book; consumable items including light bulbs.

Enlighten Saunas® shall not be liable for the loss of use of the sauna or other incidental or consequential damages. Under no circumstances shall the supplier or any of its representatives be held liable for injury to any persons or damages to any properties. Specifications are subject to change without notice. Enlighten Saunas® uses the highest quality wood in our product lines. All structures using wood are susceptible to minor dents, scratches, and scuffing. This is normal and will not affect the integrity or operation of your sauna. Wood is a living material that continues to respond to climate conditions, even after being manufactured into a sauna. Variations in color or grain, and irregularities such as fine cracks are part of the natural beauty of the wood and in no way should be considered defects. During normal operation, wood may crack slightly due to the changes in moisture level. This will not affect the structural integrity of the sauna.

Prior to shipping, the wood is inspected for consistency, color, and quality. Our saunas are shipped around the globe and can experience slight blemishes, scratches or scuffs in transit. In most cases, these blemishes on the exterior of the sauna can be concealed by using a small amount of furniture polish, oil or other furniture treatment. The interior blemishes, scratches, or scuffs can be either left alone, sanded or combination of gluing plus sanding. Please avoid any treatment containing benzene or a high concentration of alcohol.

ATTENTION: Shipping damage must be notated on the Bill of Lading (BOL). The Supplier must be notified of any damage to your sauna within three (3) business days of signing the BOL. Failure to notify the supplier within the established time frame will result in the owner taking full responsibility for the cost of ALL REPLACEMENT PARTS including shipping and handling fees.