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🚚 Free Shipping | No Sales Tax (excluding California)

Privacy Policy

This Privacy Policy describes how bathry.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@bathry.com or by mail using the details provided below:

324 S Diamond Bar Blvd
Unit #787
Diamond Bar, CA 91765

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

  • Device information
    • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
    • Disclosure for a business purpose: shared with our processor Shopify
    • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site
  • Order information
    • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
    • Source of collection: collected from you.
    • Disclosure for a business purpose: shared with our processor Shopify
    • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
  • We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

  • FACEBOOK - https://www.facebook.com/settings/?tab=ads
  • GOOGLE - https://www.google.com/settings/ads/anonymous
  • Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

    Using Personal Information

    We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

      Retention

      When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

      Automatic decision-making

      If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

      We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

      Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

      Services that include elements of automated decision-making include:

      • Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
      • Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

      Selling Personal Information

      Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

      [Insert:

      • categories of information sold;
      • IF USING SHOPIFY AUDIENCES: information about your use of the Site, your purchases, and the email address associated with your purchase
      • instructions on how to opt-out of sale;
      • whether your business sells information of minors (under 16) and whether you obtain affirmative authorization;
      • if you provide a financial incentive to sell information, provide information about what that incentive is.]

      Your rights

      CCPA

      If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

      If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

      Cookies

      A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

      We use the following cookies to optimize your experience on our Site and to provide our services.

      [Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]

      Cookies Necessary for the Functioning of the Store

      Name Function Duration
      _ab Used in connection with access to admin. 2y
      _secure_session_id Used in connection with navigation through a storefront. 24h
      _shopify_country Used in connection with checkout. session
      _shopify_m Used for managing customer privacy settings. 1y
      _shopify_tm Used for managing customer privacy settings. 30min
      _shopify_tw Used for managing customer privacy settings. 2w
      _storefront_u Used to facilitate updating customer account information. 1min
      _tracking_consent Tracking preferences. 1y
      c Used in connection with checkout. 1y
      cart Used in connection with shopping cart. 2w
      cart_currency Used in connection with shopping cart. 2w
      cart_sig Used in connection with checkout. 2w
      cart_ts Used in connection with checkout. 2w
      cart_ver Used in connection with shopping cart. 2w
      checkout Used in connection with checkout. 4w
      checkout_token Used in connection with checkout. 1y
      dynamic_checkout_shown_on_cart Used in connection with checkout. 30min
      hide_shopify_pay_for_checkout Used in connection with checkout. session
      keep_alive Used in connection with buyer localization. 2w
      master_device_id Used in connection with merchant login. 2y
      previous_step Used in connection with checkout. 1y
      remember_me Used in connection with checkout. 1y
      secure_customer_sig Used in connection with customer login. 20y
      shopify_pay Used in connection with checkout. 1y
      shopify_pay_redirect Used in connection with checkout. 30 minutes, 3w or 1y depending on value
      storefront_digest Used in connection with customer login. 2y
      tracked_start_checkout Used in connection with checkout. 1y
      checkout_one_experiment Used in connection with checkout. session

      Reporting and Analytics

      Name Function Duration
      _landing_page Track landing pages. 2w
      _orig_referrer Track landing pages. 2w
      _s Shopify analytics. 30min
      _shopify_d Shopify analytics. session
      _shopify_s Shopify analytics. 30min
      _shopify_sa_p Shopify analytics relating to marketing & referrals. 30min
      _shopify_sa_t Shopify analytics relating to marketing & referrals. 30min
      _shopify_y Shopify analytics. 1y
      _y Shopify analytics. 1y
      _shopify_evids Shopify analytics. session
      _shopify_ga Shopify and Google Analytics. session

      The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

      You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

      Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

      Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

      Do Not Track

      Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

      Changes

      We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

      Complaints

      As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

      If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: [Add contact information or website for the data protection authority in your jurisdiction. For example: https://ico.org.uk/make-a-complaint/]

      Last updated: 11/12/22

      Based on 57 reviews
      82%
      (47)
      16%
      (9)
      2%
      (1)
      0%
      (0)
      2%
      (1)
      I love the tub

      It’s beautiful, lightweight, and easy to install. The bubbles are fantastic, and I really enjoy the LED lights. The only downside is that the waterfalls create a mess, and I haven’t figured out how to turn the jets on without also turning on the waterfalls. The tub is narrow, but I don’t mind since it uses less water to fill.

      So far so good

      So far, I’ve had great customer service. I haven’t installed it yet, so I can’t speak to how it works, but I appreciate everything so far. The shipment arrived on time, and the delivery team made sure nothing was damaged. Customer service also called to confirm everything was delivered correctly.

      No complaints at all!

      Assembly was easy, and it looks beautiful once set up. I use it at 140 degrees for 25 minutes and feel amazing afterward. My routine includes a 20-minute soak in the hot tub, followed by the sauna and a shower—it makes me feel like a new person. At 76 with arthritis, I can confidently say this is one of the best gifts I've ever received. You’ll be amazed by its beauty and quality—it looks far more expensive than it is.

      Great tub and customer service

      This tub is beautiful and beyond my expectations. There was a slight issue at first, but customer service quickly resolved it and was very easy to work with. Our remodel is complete, and we already love this tub as a centerpiece of our new bathroom! We look forward to many years of enjoyment. I definitely give both the tub and the company 5 stars!

      Incredible bathtub

      This bathtub is very nice. Deep and tall, making it easy to get in and out of. It fits perfectly into a 72-inch space, providing plenty of room for soaking. It fills quickly, is very comfortable to sit in, and drains super fast when you're done.

      Very comfortable for its size.

      I haven’t filled it to its highest level yet, and honestly, there’s no need to. At 5'5", I fit comfortably with my back reclined against the tub and my legs straight out. My husband installed it, so I’m not sure how easy the process was, but the tub arrived on time as advertised. Very satisfied with the product.

      Game changer

      Great tub! The color-changing lighting beautifully illuminates the dual-sided waterfall, dual spa jets, and air jets on the bottom of the tub.

      Very well made

      We ordered this soaking tub for our master bathroom, and it’s very nice looking, modern, and well-made. The tub was taller than average, so we had to bring it in through the window. Installation was a breeze since all the knobs and the pop-up drain plug were already installed. The air jets are more powerful than we expected. The motor isn’t as quiet as we thought it would be, but my wife really loves it.

      I love this whirlpool tub! It fits perfectly in a standard bathtub space, has LED lights, and features a thermostat to keep the temperature just right. It’s exactly what you need to unwind after a long day.

      Love it!

      I installed this tub entirely by myself, working on it after work and on weekends. I’m a DIYer, not a professional tub contractor, so I watched countless YouTube videos on installing electrical wiring, GFI breakers, pex water lines & fittings, and relocating PVC pipes for the center drain and waterproofing systems. After 30 days, the tub is installed and working beautifully! It’s spacious and luxurious, and I love the color-changing LED lights when the pump and jets are running. The tub holds a lot of water, so if you have a standard 40-gallon water heater, you’ll need to plan ahead. You’ll have to fill the tub, wait for the water heater to catch up, and then fill it the rest of the way. It’s totally worth it, though! Even without an onboard heater, this tub holds temperature pretty well.

      The shipment had some issues when it arrived.

      One of the sauna parts arrived scratched and damaged, but customer service was helpful and replaced it. It was a bit frustrating since it took 3 weeks for the sauna to arrive and another 4 weeks for the replacement part. If not for the long shipping times, this would be a 5/5.

      The best part is the Bluetooth feature, which lets me play music while I relax. Great tunes, colorful lights, and having friends around make for an amazing night! It truly enhances the experience, and I couldn’t be happier with my decision to get this tub.

      We are both tall (5'9'') and large people (240lbs). Regular bathtubs were just too small. In this bathtub, we have enough room to sit, slide forward and sink down a bit so that the water comes up to our shoulders. It drains reasonably fast but the jets are a bit loud, all in all tough a good tub.

      The tub looks great in our updated bathroom and is really comfortable. I can fully stretch out while still having my head and shoulders supported by the back of the tub. The slight slope makes it easy to recline and enjoy a long bath. Even my kids, who usually only take showers, want to use it. I’d give it 5 stars if Empava had delivered it on time.

      I love this tub!

      I had my trailer ready for the delivery, and they set it right on. I had it professionally wired, and it works perfectly. The design is gorgeous, and the colorful lights add a nice touch. I’m really happy with my purchase!

      It takes 2 or 3 people to assemble, but it only took us about 30 minutes. We use it several times a week. Very comfortable.

      The delivery was fast

      We hired a professional installer to help with the setup. The tub looks big and beautiful! I’m really happy with it. It’s well-structured, with plenty of nozzles, and I’m sure it will be very comfortable to use. The wood grain finish on the outside adds a nice textured touch. So far, I’m very satisfied with this purchase!

      Love itr for the most part

      This is a really nice tub. It fills up well to fully cover your body for a great soak. The only downside is the center drain, which can pop up if you sit on it or bump it by accident. Other than that, it’s perfect!

      Fast delivery!

      The driver even helped us unload the tub from the trailer, which made for a great delivery experience. The tub is really big, so it’s perfect for hosting 5 or 6 friends. Overall, a great shopping experience and excellent value for the money!

      Perfect

      I was hesitant about buying a tub online, but it turned out to be a great experience. The delivery was on time, and the tub looks beautiful. My contractor had no issues during the remodel. I had a few questions before purchasing, and the company quickly returned my call and provided helpful information. I’m happy with my purchase and would recommend this company to others.

      Looks nice

      Uncrated and inspected the tub, then ordered different colored hardware. Had to wait another month for it to arrive. I’m eager to install it, but I couldn’t until I replaced the faucets and hardware. The brushed nickel hardware finally arrived, and they look great. Now, it’s time to install!

      My Empava Purchase

      I choose this style tub because it worked for the space I had and has a contemporary style. In doing so, I interacted with Roland, who was very helpful in answering all my questions and concerns. When I received my tub, it came in a well packaged box and delivered on time. The delivery driver was courteous. When I unpackaged the tub, I found it to be of quality and it looks like a straight forward easy installation. Thanks to all…..

      I love the design and quality of the tub. However, it hasn’t been installed yet. I’m disappointed that there are no pictures showing the underside of the plumbing and electrical component locations. This makes it difficult to pre-plumb the electrical, drain, and water supply connections without having the tub physically present. We did experience a delivery schedule issue, but it was resolved quickly by customer support. Thanks!

      Works great

      The tub arrived on time and is both beautiful and high-quality. The instructions were clear, making installation straightforward. It works perfectly and is now being enjoyed regularly. The jets are powerful, more so than we expected. We’re looking forward to many years of use!

      I’ve been a loyal customer of Empava for a while now, and their prices are always reasonable, with timely delivery. While there was an issue with one of the tubs in my recent order, it was quickly resolved through email with customer service, despite phone contact being difficult. Overall, I’m happy with the consistent quality of their products and reliable service.