It is very important to inspect goods before signing the delivery receipt from the courier. This is important because if the goods are damaged and you did not inspect and note this with the courier, you will be responsible for filing a freight claim and have to arrange for either a repair or return of the damaged goods. Any concealed damage claims should be reported immediately.
What if I suspect the product is damaged?
If you do suspect the goods are damaged due to the outer carton appearing damaged, please note “Possible Freight Damage” on the delivery receipt while the driver is present. This will protect your insurance claim if the product is damaged and a freight insurance claim needs to be filed.
What if I see the product is obviously damaged?
You should NOT sign for damaged products. If it is clear that you product arrived damaged, refuse delivery and call us immediately. Will make sure an exchange is coordinated and file the appropriate claims for damaged goods.
What if my product is defective?
Please test your product within 14 days of receiving it so any problems can be resolved quickly. We have learned that in most cases, this issue can be resolved over the phone. Please contact our technical service department and we can get a technician to assist you.