2 Tier Step for Starlight Hot Tub

Shipping Options:

1. Standard Curbside Delivery (Included with order) - Delivery to end of the driveway, customer is responsible for unloading the sauna

2. White Glove Delivery (Contact us for a quote) - Delivery and unloading of the sauna

3. White Glove Delivery & Installation (Contact us for a quote) - Delivery and installation of the sauna

Dundalk Responsibilities

1. Building and packing your sauna in a crate

2. Arranging for shipping to your home

Freight Company Responsibilities

1. Making an appointment to deliver your sauna

2. Delivering your sauna to the end of your driveway or curbside

• The trucking company is NOT responsible for unloading the sauna 
• The trucking company is NOT going to back their truck into your driveway
• Most times the trucking company will deliver with an 18 wheel truck
• Will this size truck fit on your road or neighborhood?

3. If the sauna crate is less than 92” (7 feet), the trucking company may have a lift gate on the back of the truck  which can be used to assist getting the sauna off the truck. 

4. If the sauna crate is more than 92”, there will not be a lift gate to unload the sauna crate and the customer  needs to decide how they are going to get the crate off the truck.

Customer Responsibilities

1. Returning phone calls to the trucking company in a timely manner, to arrange delivery

2. Determining how the sauna is going to be unloaded from the truck  

• Crates will vary from 6 feet long to 14 feet long 
• The crate’s weight will vary from 800 pounds to 1600 pounds, depending on the size of the sauna

Suggested methods for unloading the truck:

• Use a forklift or other mechanical piece of equipment  
• When using a fork lift to pick up the crates, they must be picked up from the end of the crate and fork lift extensions are required.  
• Renting a tilt tow truck to pick up the sauna from the local terminal and have it delivered to your home  
• Have a crew of helpers able to either take the sauna off the truck or unload the crate while on the truck until the crate can be lifted off the truck 

3. If the crate arrives damaged, you can accept the shipment, however, please take pictures of the damage, and  note the damage on the shipper’s Bill of Lading (BOL). Immediately, contact your dealer or Dundalk, so we can  contact the shipper. 

• Mark the Bill of Lading (BOL) with “(Crate arrived open/damaged- Possible Hidden Damage.”

Additional Costs to the Customer

Unloading Crates

Per Dundalk’s shipping terms, the customer is responsible for getting the crate off the delivery truck.

If the crate is 92” or shorter, it will fit on a liftgate, and the customer and the truck driver can lower the crate to the ground.

If the crate is longer than 92” a liftgate will not be available to assist in lowering the crate to the ground. Therefore, the customer will need to do one of the following options:

1. Arrange for a crew of people to help unload the crate by hand
2. Arrange for a piece of equipment to be available to unload the crate
3. Use a trailer and pick up the crate at the delivery terminal
4. Rent a tilt tow truck and pick up the crate at the delivery terminal

If the customer cannot do any of the above and they want Dundalk to arrange for a tilt tow truck, this service will be provided for a cost.

Change of Ship to Address

If the customer changes the ship to address prior to their order leaving the factory, we will change the address free of charge. However, if the customer changes the ship to address after their order leaves the factory there will be a $250 charge for this service.

Storage Charges

After a sauna has shipped and arrived at the local delivery terminal, if the customer does not respond quickly to calls to arrange a delivery appointment, needs to determine how to unload the crate, needs to provide an alternate phone number or any other reason which creates a delay to the delivery of the sauna, then there may be additional storage fees.

Please contact info@bathry.com with your order# to make any changes or cancelations. We will do our best to accommodate your needs at all times. Please remember to double check your order confirmation email to avoid any issues with the orders after 14 days.

We appreciate your business and accept the fact that we might also occasionally make a mistake on your order. Any order change or cancelation fees will not apply in this scenario.

Order Cancelation Policy 

1. Up to 14 days from order entry – you can cancel the order without penalty

2. After 14 days, a $65.00 cancelation fee will apply

3. Within 7 days of the ship date, the order cannot be canceled 

Order Change Policy 

1. Up to 14 days from order entry – you can edit/change the order without penalty

2. After 14 days, a $65.00 edit/change fee would apply

• Examples: adding removing products, adding removing options, changing the ship to address, changing the shipping method, etc. 

3. Within 7 days of the ship date, the order cannot be edited or changed 

4. After the product has shipped, if the Customer wants to change the ship to address, a $250 fee will apply

Return Policy

1. Dundalk Leisurecraft's stated return policy is: We do NOT accept returns 

• It is very expensive to return products back across the border.

2. If a product must be returned to the factory, it must be returned in its original packaging and condition. The following will apply: 

• 20% Restocking fee 
• Customer will be responsible for any and all shipping costs to the factory
• Dundalk Leisurecraft will inspect the product upon return and will be the sole decider of the condition of the product and the amount of the refund

Customer Refusal to Accept Delivery

If a customer refuses delivery and Bathry asks Leisurecraft for assistance in selling the product to another Dealer, the following will apply: 

• 15% Restocking charge 
• Bathry will be responsible for all shipping and rerouting costs to the new delivery address

Saunas

The Canadian Timber Collection by Dundalk LeisureCraft Inc. saunas are warranted against defects in materials and workmanship under normal/residential use for a period of three (3) years, as applicable, from the date of receipt of the product.

• This warranty does not apply to normal wear and tear and/or natural weather conditions.
• This warranty does not cover regular required maintenance of the sauna, (eg. Tightening bands on the barrels, cleaning or staining the sauna) refer to your sauna assembly manual for maintenance guidelines.
• This warranty does not cover misuse or negligence and the manufacturer and associated retailers are not liable for any injury or damage caused by the product.
• This warranty is a parts only warranty and any service or labor costs would not be considered as part of the 3 year warranty.

Heaters

• Designer B Electric heaters are made by Finnleo and come with a 5-year Residential Warranty.
• Harvia Electric Heaters are imported from Finland with a 5-year Residential Warranty.
• Huum Electric Heaters are imported from Estonia and come with a 5-year Residential Warranty. 
• Revive Electric heaters are manufactured in Canada by Homecraft Saunas and come with a 5-year Warranty.
• Karhu Wood Burning Sauna Heaters are imported from Finland with a 5-year Residential Warranty.