Canadian Timber Granby Cabin Sauna

Our Responsibilities 

1) Building and packing your sauna in a crate

2) Arranging for shipping to your home

Trucking Company Responsibilities

1) Making an appointment to deliver your sauna  

2) Delivering your sauna to the end of your driveway or curbside  

• The trucking company is NOT responsible for unloading the sauna  
• The trucking company is NOT going to back their truck into your driveway  
• Most times the trucking company will deliver with an 18 wheel truck  
• Will this size truck fit on your road or neighborhood?

3) If the sauna crate is less than 92” (7 feet), the trucking company may have a lift gate on the back of the truck  which can be used to assist getting the sauna off the truck.  

4) If the sauna crate is more than 92”, there will not be a lift gate to unload the sauna crate and the customer  needs to decide how they are going to get the crate off the truck.

Customer Responsibilities

1) Returning phone calls to the trucking company in a timely manner, to arrange delivery

2) Determining how the sauna is going to be unloaded from the truck  

• Crates will vary from 6 feet long to 14 feet long 
• The crate’s weight will vary from 800 pounds to 1600 pounds, depending on the size of the sauna

3) Customer is responsible for unloading the sauna crate from the truck. Suggested methods for unloading the truck:

• Use a forklift or other mechanical piece of equipment  
• When using a fork lift to pick up the crates, they must be picked up from the end of  the crate and fork lift extensions are required.  
• Renting a tilt tow truck to pick up the sauna from the local terminal and have it delivered to  your home  
• Have a crew of helpers able to either take the sauna off the truck or unload the crate while  on the truck until the crate can be lifted off the truck 

4) If the crate arrives damaged, you can accept the shipment, however, please take pictures of the damage, and  note the damage on the shipper’s Bill of Lading (BOL). Immediately, contact your dealer or Dundalk, so we can  contact the shipper. 

• Mark the Bill of Lading (BOL) with “(Crate arrived open/damaged- Possible Hidden Damage.”

Order Cancelation Policy 

1) Up to 14 days from order entry – you can cancel the order without penalty

2) After 14 days, a $65.00 cancelation fee will apply (item #: ORDCAN) 

3) Within 7 days of the ship date, the order cannot be canceled 

Order Change Policy 

1) Up to 14 days from order entry – you can edit/change the order without penalty

2) After 14 days, a $65.00 edit/change fee would apply (item#: ORDCHA) 

• Examples: adding removing products, adding removing options, changing the ship to address, changing the shipping method, etc. 

3) Within 7 days of the ship date, the order cannot be edited or changed 

4) After the product has shipped, if the Dealer/Customer wants to change the ship to address, a $250 fee will apply (#ADDCHANGE) 

Return Policy

1) Our stated return policy is: We do not accept returns 

• It is very expensive to return products back across the border.

2) If a product must be returned to the factory, the following will apply: 

• 20% Restocking fee 
• Dealer/customer will be responsible for any and all shipping costs to the factory a. Products must be returned in their original packaging and condition 
• Leisurecraft will inspect the product upon return and Leisurecraft will be the sole  decider of the condition of the product and the amount of the refund

Customer Refusal to Accept Delivery 

1) If a customer refuses delivery and the Dealer asks Leisurecraft for assistance in selling the product to another Dealer, the following will apply: 

• 15% Restocking charge 
• Dealer will be responsible for all shipping and rerouting costs to the new delivery address 

Please contact your Representative with your order# to make any changes or cancelations. We will do our best to accommodate your needs and your customers’ needs at all times. Please remember to double check your order confirmation that is emailed to avoid any issues with the orders after 14 days.

We appreciate your business and accept the fact that we might also occasionally make a mistake on your order. Any order change or cancelation fees will not apply in this scenario.

Saunas

The Canadian Timber Collection by Dundalk LeisureCraft Inc. saunas are warranted against defects in materials and workmanship under normal/residential use for a period of three (3) years, as applicable, from the date of receipt of the product. This warranty does not apply to normal wear and tear and/or natural weather conditions. This warranty does not cover regular required maintenance of the sauna, (eg. Tightening bands on the barrels, cleaning or staining the sauna) refer to your sauna assembly manual for maintenance guidelines. This warranty does not cover misuse or negligence and the manufacturer and associated retailers are not liable for any injury or damage caused by the product. This warranty is a parts only warranty and any service or labour costs would not be considered as part of the 3 year warranty.

Cold Plunges

The Polar Plunge Cold Tub by LeisureCraft Inc. is warranted against defects in materials and workmanship under normal/residential use for a period of five (5) years, as applicable, from the date of receipt of the product. This warranty does not apply to normal wear and tear and/or natural weather conditions. This warranty does not cover regular required maintenance of the sauna, (eg. cleaning or staining the sauna) refer to your sauna assembly manual for maintenance guidelines. This warranty does not cover misuse or negligence and the manufacturer and associated retailers are not liable for any injury or damage caused by the product. This warranty is a parts only warranty and any service or labor costs would not be considered as part of the 5 year warranty.

Hot Tubs

The Dundalk Collection by LeisureCraft Inc. Hot Tubs are warranted against defects in materials and workmanship under normal/residential use for a period of five (5) years, as applicable, from the date of receipt of the product. This warranty does not apply to normal wear and tear and/or natural weather conditions. This warranty does not cover regular required maintenance of the sauna, (eg. cleaning or staining the sauna) refer to your sauna assembly manual for maintenance guidelines. This warranty does not cover misuse or negligence and the manufacturer and associated retailers are not liable for any injury or damage caused by the product. This warranty is a parts only warranty and any service or labor costs would not be considered as part of the 5 year warranty.

This warranty does not cover burned or melted hot tub heaters do to starting the fire without water in the heater and hot tub, DO NOT light a fire in the heater until the heater and tub or both full with water.

Outdoor Showers

The Canadian Timber Collection by Dundalk LeisureCraft Inc. Outdoor Showers are warranted against defects in materials and workmanship under normal/residential use for a period of three (3) years, as applicable, from the date of receipt of the product. This warranty does not apply to normal wear and tear and/or natural weather conditions. This warranty does not cover regular required maintenance of the outdoor shower, (eg. Draining water before freezes, cleaning or staining the outdoor shower) refer to your shower assembly manual for maintenance guidelines. This warranty does not cover misuse or negligence and the manufacturer and associated retailers are not liable for any injury or damage caused by the product. This warranty is a parts only warranty and any service or labor costs would not be considered as part of the 3 year warranty.