VOVO STYLEMENT | Smart Bidet Seat with Remote (VB-4000SE/VB-4100SR)

We mirror the policies of our brands and our policies vary by product. You can find the information on the individual product page under the Shipping & Handling tab.

Order Confirmation:

As soon as you place an order you will receive an order confirmation e-mail from us. This means we have your order in our system, and have pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and can be shipped immediately. If we find that your item is on back order or unavailable, we will void the pre-authorization and will reach out to you via e-mail. If the item(s) can be shipped within 5 business days, we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we have processed the charges on your credit card, the items will ship within five business days from the date of your order. Tracking information will be sent from us within 24 hours of your order leaving the distribution center to the e-mail address provided to us during check out. If you tracking information had not been received within six days of your order, please follow us with us at info@bathry.com.

We offer free shipping on all orders and on applicable items and brands as well.

Typically when an order has been received, it will be processed immediately. After this, it will take about 1-3 business days after confirmation of the order, payment, and pickup time to fulfill your order.

Once the order has shipped, it takes typically 1-2 business for your order to leave the warehouse. Freight carrier times vary depending on location, and this can typically be between 4-7 business days. Therefore, as a general rule, we give a minimum of a 2 week lead time after your order is placed for your item to be delivered. Please note that due to the COVID-19 Pandemic, please be patient as lead times can unfortunately be longer.

Shipping Concerns:

Please share all concerns about the delivery of your product to your location to avoid delays, frustration and additional costs for your order.

It is important to note the following that can bring additional costs:

• Charges the freight company levies if an 18-wheeler truck cannot access the delivery location
• Transport restrictions for truck height or bridge laws
• Deliveries to Islands
• Road or access restrictions
• Delivery requires the use of ferry, train, plane or additional courier transport

International Shipping (anywhere outside the lower 48 United States):

We do not offer free shipping outside the lower 48 United States at this time due to high shipping costs. However, you may call our office number for a quote to see if we could possibly arrange an order for you. 

Please visit our other relevant pages regarding delivery and product condition:

1. Lift-gate Service & Curbside Delivery
2. Damaged Product
3. Return & Refund Policy
4. Order Tracking

We mirror the policies of our brands and our policies vary by product. You can find the information on the individual product page under the Return/Refund tab.

Replacement for Damages or Missing Parts:

Please inspect and check the packaging of your item(s) when they arrive for delivery. If you notice significant damage damages (especially signs of forklift damage), refuse delivery and contact us immediately. If there are some minor damages, make note of this on the delivery slip before signing for delivery.

If you do not note damages on the delivery receipt and accept a damaged item you are essentially voiding the insurance coverage on your item and accepting it in the condition you received it in. We cannot guarantee the manufacturer will cover any replacement parts for you if you do not note damages on the delivery slip.  

If your item(s) do arrive damaged, please contact us immediately and send photos to info@bathry.com so we can process an insurance claim for your product coverage.

If an item came defective or with missing parts and this is reported within 72 hours, this will be handled at no extra expense and we will get the manufacturer to send you the replacement or missing part. If you report this after 72 hours, we cannot guarantee you will get a replacement/missing part at no additional cost.

If you have any questions, please shoot an e-mail to info@bathry.com or call us at 1-909-895-3980.

No Cancellations & Refunds For The Following:

All orders that are custom made also cannot be cancelled or refunded due to them being custom made to your specification. Please e-mail or call us to check if your order or potential purchase is a custom or made to order product.

Return Window & Cost:

All returns are based on the specific policy prescribed by the manufacturer for returns. Generally, this is typically a 30 day return policy on most items that we carry that are still in new condition and unopened. All returned items must be in original packaging and contain all parts and components they came with. If you are having a warranty issue, please contact the manufacturer directly. 

Customers will be responsible for actual return shipping charges and applicable restocking fees (10-20% of the item cost) if they return any item, even if the item was shipped for free by us.

Also, all cancellations will be subject to a 3% processing fee. Refunds will only be remitted to the original payment method used when your order was placed.

Product damages may void the return completely and you may only be eligible for replacement parts.

Please make sure you are in compliance with city, county and state codes & requirements. Please contact your county or city inspector for requirements if you will be receiving an inspection. We are not responsible if you are denied installation for an inspection.

Chargebacks

We work hard to assist you and resolve any potential issues that may arise with your purchase. We believe chargebacks are not an answer to a problem. We operate with integrity and expect you to have integrity as a buyer as well.

Customers who file a fraudulent chargeback will be liable for theft. If you are having a legitimate issue with delivery, your purchase, or your product, please let us know. Chargebacks take months to resolve and we can generally resolve most issues within 1-2 business days. If you feel your problem isn't being heard or properly addressed, please request to have your issue escalated.

When you purchase from BATHRY, you are acknowledging this Exchange Agreement:

• I understand I must inspect my package upon delivery and note damages on the delivery slip and send photos to BATHRY within 24 hours of delivery.

• I understand that if I want to return my product it must be in the original packaging and unused. An additional restocking fee may occur.

• I understand I am liable for the return cost of shipping for a return. I understand I will have to pay for shipping for the event of an exchange.

• I understand if I cancel my order after it ships, I am unable to receive a full refund.

• I understand the return shipping costs may cost me 25% or more of the product cost and restocking fees may cost 15% or more of the product cost.

• I understanding that shipping dates provided are estimates and are subject to change at any time and for any reason.

• I understand and agree that I will not file a chargeback for an order delay. I will contact BATHRY if I would like to change or cancel my order.

BY USING THE SITE, YOU AGREE TO THESE TERMS; OTHERWISE IF YOU DO NOT AGREE, DO NOT USE THE SITE.

VOVO is proud to guarantee all our products with the longest, most complete coverage warranty in the electronic bidet world.

This warranty does not apply to the following items:

• Damage or loss sustained in through any natural or man-made caused beyond the control of VOVO including to fire, earthquake, flood, thunder, electrical storm, etc.
• Damage or loss resulting from any accident, unreasonable use, misuse, abuse, negligence, or improper care, cleaning, or maintenance of the Product.
• Damage or loss resulting from sediments or foreign matter contained in a water system.
• Damage or loss resulting from improper installation or from installation of the Product in a harsh and/or hazardous environment, or improper removal, repair or modification of the product.(NOTE: Product model codes allow a maximum of 80 PSI. Check local codes or standards for requirements).
• Damage or loss resulting from electrical surges or lightning strikes or other acts which are not the fault of VOVO or which the Product is not specified to tolerate.
• Damage or loss resulting from normal and customary wear and tear, such as gloss reduction, scratching or fading over time due to use, cleaning practices or water or atmospheric condition, including but not limited to, the use of bleach, alkali, acid cleaners, dry (powder) cleaners or any other abrasive cleaners or the use of metal or nylon scrubbers.
• The use of any Product in a manner inconsistent with the Product instructions / owners manual.

In order for this limited warranty to be valid, proof of purchase is required.

VOVO encourages warranty registration upon purchase to create a record of Product ownership at http://www.vovousa.com.

Product registration is completely voluntary and failure to register will not diminish your limited warranty rights.

To obtain warranty repair service under this warranty, you must take the Product or deliver it prepaid to a VOVO service facility together with proof of purchase (original sales receipt) and a letter stating the problem.

For help, call (909) 895-3980 or email us at info@bathry.com.

WARNING! VOVO shall not be responsible or liable for any failure of, or damage to, this Product caused by either chloramines in the treatment of public water supply or cleaners containing chlorine (calcium hypochlorite).

NOTE: The use of high concentrate chlorine or chlorine related products can seriously damage the fittings.

This damage can cause leakage and serious property damage.

THIS WRITTEN WARRANTY IS THE ONLY WARRANTY MADE BY VOVO. REPAIR, REPLACEMENT OR OTHER APPROPRIATE ADJUSTMENT AS PROVIDED UNDER THIS WARRANTY SHALL BE THE EXCLUSIVE REMEDY AVAILABLE TO THE ORIGINAL PURCHASER. VOVO SHALL NOT BE RESPONSIBLE FOR LOSS OF THE PRODUCT OR FOR OTHER INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OR EXPENSES INCURRED BY THE ORIGINAL PURCHASER, OR FOR LABOR OR OTHER COSTS DUE TO INSTALLATION OR REMOVAL, OR COSTS OF REPAIRS BY OTHERS, OR FOR ANY OTHER EXPENSE NOT SPECIFICALLY STATED ABOVE.

IN NO EVENT WILL VOVO’S RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES, INCLUDING THAT OF MERCHANTABILITY OR FITNESS FOR USE OR FOR A PARTICULAR PURPOSE, ARE EXPRESSLY DISCLAIMED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSION MAY NOT APPLY TO YOU.