Please contact info@bathry.com with your order# to make any changes or cancelations. We will do our best to accommodate your needs at all times. Please remember to double check your order confirmation email to avoid any issues with the orders after 14 days.
We appreciate your business and accept the fact that we might also occasionally make a mistake on your order. Any order change or cancelation fees will not apply in this scenario.
Order Cancelation Policy
1. Up to 14 days from order entry – you can cancel the order without penalty
2. After 14 days, a $65.00 cancelation fee will apply
3. Within 7 days of the ship date, the order cannot be canceled
Order Change Policy
1. Up to 14 days from order entry – you can edit/change the order without penalty
2. After 14 days, a $65.00 edit/change fee would apply
- Examples: adding removing products, adding removing options, changing the ship to address, changing the shipping method, etc.
3. Within 7 days of the ship date, the order cannot be edited or changed
4. After the product has shipped, if the Customer wants to change the ship to address, a $250 fee will apply
Return Policy
1. Dundalk Leisurecraft's stated return policy is: We do NOT accept returns
- It is very expensive to return products back across the border.
2. If a product must be returned to the factory, it must be returned in its original packaging and condition. The following will apply:
- 20% Restocking fee
- Customer will be responsible for any and all shipping costs to the factory
- Dundalk Leisurecraft will inspect the product upon return and will be the sole decider of the condition of the product and the amount of the refund
Customer Refusal to Accept Delivery
If a customer refuses delivery and Bathry asks Leisurecraft for assistance in selling the product to another Dealer, the following will apply:
- 15% Restocking charge
- Bathry will be responsible for all shipping and rerouting costs to the new delivery address