POSITANO 30" | Single Bathroom Vanity Set

We mirror the policies of our brands and our policies vary by product. You can find the information on the individual product page under the Shipping & Handling tab.

Order Confirmation:

As soon as you place an order you will receive an order confirmation e-mail from us. This means we have your order in our system, and have pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and can be shipped immediately. If we find that your item is on back order or unavailable, we will void the pre-authorization and will reach out to you via e-mail. If the item(s) can be shipped within 5 business days, we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we have processed the charges on your credit card, the items will ship within five business days from the date of your order. Tracking information will be sent from us within 24 hours of your order leaving the distribution center to the e-mail address provided to us during check out. If you tracking information had not been received within six days of your order, please follow us with us at info@bathry.com.

We offer free shipping on all orders and on applicable items and brands as well.

Typically when an order has been received, it will be processed immediately. After this, it will take about 1-3 business days after confirmation of the order, payment, and pickup time to fulfill your order.

Once the order has shipped, it takes typically 1-2 business for your order to leave the warehouse. Freight carrier times vary depending on location, and this can typically be between 4-7 business days. Therefore, as a general rule, we give a minimum of a 2 week lead time after your order is placed for your item to be delivered. Please note that due to the COVID-19 Pandemic, please be patient as lead times can unfortunately be longer.

Shipping Concerns:

Please share all concerns about the delivery of your product to your location to avoid delays, frustration and additional costs for your order.

It is important to note the following that can bring additional costs:

• Charges the freight company levies if an 18-wheeler truck cannot access the delivery location
• Transport restrictions for truck height or bridge laws
• Deliveries to Islands
• Road or access restrictions
• Delivery requires the use of ferry, train, plane or additional courier transport

International Shipping (anywhere outside the lower 48 United States):

We do not offer free shipping outside the lower 48 United States at this time due to high shipping costs. However, you may call our office number for a quote to see if we could possibly arrange an order for you. 

Please visit our other relevant pages regarding delivery and product condition:

1. Lift-gate Service & Curbside Delivery
2. Damaged Product
3. Return & Refund Policy
4. Order Tracking

We mirror the policies of our brands and our policies vary by product. You can find the information on the individual product page under the Return/Refund tab.

Replacement for Damages or Missing Parts:

Please inspect and check the packaging of your item(s) when they arrive for delivery. If you notice significant damage damages (especially signs of forklift damage), refuse delivery and contact us immediately. If there are some minor damages, make note of this on the delivery slip before signing for delivery.

If you do not note damages on the delivery receipt and accept a damaged item you are essentially voiding the insurance coverage on your item and accepting it in the condition you received it in. We cannot guarantee the manufacturer will cover any replacement parts for you if you do not note damages on the delivery slip.  

If your item(s) do arrive damaged, please contact us immediately and send photos to info@bathry.com so we can process an insurance claim for your product coverage.

If an item came defective or with missing parts and this is reported within 72 hours, this will be handled at no extra expense and we will get the manufacturer to send you the replacement or missing part. If you report this after 72 hours, we cannot guarantee you will get a replacement/missing part at no additional cost.

If you have any questions, please shoot an e-mail to info@bathry.com or call us at 1-909-895-3980.

No Cancellations & Refunds For The Following:

All orders that are custom made also cannot be cancelled or refunded due to them being custom made to your specification. Please e-mail or call us to check if your order or potential purchase is a custom or made to order product.

Return Window & Cost:

All returns are based on the specific policy prescribed by the manufacturer for returns. Generally, this is typically a 30 day return policy on most items that we carry that are still in new condition and unopened. All returned items must be in original packaging and contain all parts and components they came with. If you are having a warranty issue, please contact the manufacturer directly. 

Customers will be responsible for actual return shipping charges and applicable restocking fees (10-20% of the item cost) if they return any item, even if the item was shipped for free by us.

Also, all cancellations will be subject to a 3% processing fee. Refunds will only be remitted to the original payment method used when your order was placed.

Product damages may void the return completely and you may only be eligible for replacement parts.

Please make sure you are in compliance with city, county and state codes & requirements. Please contact your county or city inspector for requirements if you will be receiving an inspection. We are not responsible if you are denied installation for an inspection.

Chargebacks

We work hard to assist you and resolve any potential issues that may arise with your purchase. We believe chargebacks are not an answer to a problem. We operate with integrity and expect you to have integrity as a buyer as well.

Customers who file a fraudulent chargeback will be liable for theft. If you are having a legitimate issue with delivery, your purchase, or your product, please let us know. Chargebacks take months to resolve and we can generally resolve most issues within 1-2 business days. If you feel your problem isn't being heard or properly addressed, please request to have your issue escalated.

When you purchase from BATHRY, you are acknowledging this Exchange Agreement:

• I understand I must inspect my package upon delivery and note damages on the delivery slip and send photos to BATHRY within 24 hours of delivery.

• I understand that if I want to return my product it must be in the original packaging and unused. An additional restocking fee may occur.

• I understand I am liable for the return cost of shipping for a return. I understand I will have to pay for shipping for the event of an exchange.

• I understand if I cancel my order after it ships, I am unable to receive a full refund.

• I understand the return shipping costs may cost me 25% or more of the product cost and restocking fees may cost 15% or more of the product cost.

• I understanding that shipping dates provided are estimates and are subject to change at any time and for any reason.

• I understand and agree that I will not file a chargeback for an order delay. I will contact BATHRY if I would like to change or cancel my order.

BY USING THE SITE, YOU AGREE TO THESE TERMS; OTHERWISE IF YOU DO NOT AGREE, DO NOT USE THE SITE.